What our Customers say...

Water Damage Testimonials

Recently, my water heater leaked resulting in damage to the adjacent room, hallway and closet areas. SERVPRO was able to come out to assess the damage quickly and efficiently. Their team brought in fans and a dehumidifier to dry out the soaked walls and carpeting, in addition to making sure there was no opportunity for mold to grow once dried. They've also been extraordinarily helpful in working directly with my insurance claim adjuster. I plan on using SERVPRO's contractors to help with restoring the damaged walls and trim, and highly recommend their services to anyone who finds themselves in a similar situation. Outstanding service all around!

Bobby at SERVPRO in Haverhill did such a great job on our kitchen demo and clean up. We had some water damage in our kitchen and used SERVPRO to do the demo and mold mitigation. Bobby was very thorough and extremely neat and clean. He was very professional and took the time to explain everything to us through the process.

Josh did a fantastic job of making sure everything was taken care of following water damage to my condo. I would highly recommend his services in evaluation, demo and follow-up as well.

My kitchen and basement had significant water damage. It was on a very hot Saturday last July. I called Haverhill SERVPRO and within a matter of a few hours, they were at my house clearing up the water situation. My whole kitchen had to be gutted, basement insulation removed as well as my carpet in the hallway, dining room and living room also needed to be removed. The workers were very professional and respectful. Ryan was the project manager. He was a delight to work with. He answered my every call and was very accommodating. He made time for unplanned visits to my house with questions or problems I was having. He took the time to insure all work was done to my satisfaction. His availability was very important. If he didn't have an answer to a question I might have had, he made sure he resolved the issue promptly. I hope I am never faced with this mess again, but should my luck have run out, there would be no question I would rely on SERVPRO.

Had a flooded basement 7/3. Called SERVPRO national number and within 10 minutes Josh Welch called me. I explained the problem to him. Within an hour he sent Yeimi over and she was soon joined by Josh Roman. Yeimi and Josh were excellent in there work. Vacuumed the water out, ripped out the carpets to prevent mold getting in the walls. I live in a condo and my next door neighbor was affected as well and they immediately took care of his issue as well. I highly recommend SERVPRO in Haverhill/Newburyport for any services. Josh Welch explained the process to me as to how they work with my insurance company as well. Excellent company and excellent service!

My toilet overflowed and there was water damage to the bathroom floor I called SERVPRO after a friend suggested them. They were very kind and came out to clean up the damage after the toilet was fixed. Would recommend

They did a fantastic job with restoring/remodeling my kitchen and living room after some heavy water damage from a kitchen pipe that lead to mold and massive amounts of damage. They were on time, very professional and did a fantastic job with the project. I would recommend Ryan and his crew to anyone needing work today in their home.

Ross has been extremely professional. He was always prompt, the service was completed well, and he was friendly. 

The team was friendly, hard-working and professional. The job site was clean and orderly, all rubbish was removed quickly. 

Nury, Brandon, and Ross were all excellent to deal with when my basement flooded. They were courteous, efficient, and a pleasure to work with and I won't hesitate to call them again if the need arises.

Just got flooded in my house from a valve that broke, Alex and Antonio came very quickly and got us dry. Very professional, detailed oriented and courteous. Highly recommended.

My parents basement flooded a few weeks ago and Nury from the Haverhill branch came and helped with the last part of the clean up. She even cleaned my parent's living room carpet and stairs. She did a superior job and we are very pleased.

We had a flooding issue after our toilet overflowed for several hours during the night. My insurance guy recommended SERVPRO and what a Godsend!!!! A team arrived and had our house rocking with dryers and the next day Brian came and started the process rolling. Thru everything Chris explained every procedure, answered every question and kept the clean up/demo moving. Chris, along with Justin, Dan, Steve & Jerry kept the house as clean as possible while they removed ceilings, walls, cleared out our basement and hauled it all away. They were polite, cheerful and I was completely comfortable knowing they were on the job. I have already spread the word and am glad to sing their praises. These guys are the BEST!

We had the unfortunate problem in our basement of our washing machine overflowing into the whole downstairs and into the garage. We have been so very lucky through this process so far, as we were recommended 
SERVPRO OF Haverhill/Newburyport. They sent over 3 men, Chris, Tonie and Jerry who I can personally recommend to the highest quality. These guys not only cleaned up as best as they could, but they packaged, and moved my ENTIRE downstairs into boxes and moved everything into a POD in my driveway, separating the wet from the dry. They worked endlessly, morning until night, until the job was done. They were tired and beat, but still maintained complete professionalism and were smiling and offering us their continued help in case we were in need after they left. It isn’t easy to have people you don’t know in your home all day long and be comfortable, however, I can personally give my 100% approval of this company, if these are the types of men that they have working for them. Their boss was Ross, who also was the Best in his knowledge and professionalism. He made us feel comfortable that we would be ok throughout this whole process and that the boys would take good care of our home. He came by and called and was available, and still is, in case we need him. This, as I can see, is just the beginning. 

The biggest thing here, outside of the Disaster we were in, was being able to TRUST!!! That is huge when you have something like this happen in your home. 

We were very pleased with all of the service, cooperation and kindness! Thank You!

Extremely satisfied with the results after the water clean up in our home. Thank you!

SERVPRO was wonderful cleaning our home after a water damage. They were very professional and got the job done. Very happy with their work!

I called SERVPRO late on a Saturday afternoon upon discovering a septic backup in my elderly parents’ home. I was immediately connected with a crew leader who had a team at my parents' home within hours. They did an incredible job cleaning up the hazardous material, removing damaged goods and drying out the basement. The friendly efficient crew were very patient with my parents explaining what had to be done and why anything that was wet had to be removed from the property. After the cleanup, the SERVPRO office team handled the insurance claim and took care of all the paperwork and details for us. We were extremely impressed with the SERVPRO experience from the first contact to the final call telling us that the insurance carrier had paid the entire bill and the file was closed. Should we ever need another clean up, we'll call SERVPRO! 

We had SERVPRO at our home for two different water damage cases. They were very quick to respond. Pat was knowledgeable and thorough in his assessment of the situation. The SERVPRO team that did the work at our house was professional, swift and did a very thorough job cleaning up the mess and getting us back to normal.

SERVPRO of Haverhill/Newburyport has been a God-send! One day we came into work and discovered that there was a backup in the sewer and smelly sludge had filled up the bathroom and poured out into the hallway onto the rugs. Fortunately I was able to contact Mary Ellen Lawlor from SERVPRO who came to our rescue. They were at the Senior Center almost immediately, cleaning and sanitizing the mess.  I highly recommend their services!