What our Customers say...

Water Damage Testimonials

The team was friendly, hard-working and professional. The job site was clean and orderly, all rubbish was removed quickly. 

Nury, Brandon, and Ross were all excellent to deal with when my basement flooded. They were courteous, efficient, and a pleasure to work with and I won't hesitate to call them again if the need arises.

Just got flooded in my house from a valve that broke, Alex and Antonio came very quickly and got us dry. Very professional, detailed oriented and courteous. Highly recommended.

My parents basement flooded a few weeks ago and Nury from the Haverhill branch came and helped with the last part of the clean up. She even cleaned my parent's living room carpet and stairs. She did a superior job and we are very pleased.

We had a flooding issue after our toilet overflowed for several hours during the night. My insurance guy recommended SERVPRO and what a Godsend!!!! A team arrived and had our house rocking with dryers and the next day Brian came and started the process rolling. Thru everything Chris explained every procedure, answered every question and kept the clean up/demo moving. Chris, along with Justin, Dan, Steve & Jerry kept the house as clean as possible while they removed ceilings, walls, cleared out our basement and hauled it all away. They were polite, cheerful and I was completely comfortable knowing they were on the job. I have already spread the word and am glad to sing their praises. These guys are the BEST!

We had the unfortunate problem in our basement of our washing machine overflowing into the whole downstairs and into the garage. We have been so very lucky through this process so far, as we were recommended 
SERVPRO OF Haverhill/Newburyport. They sent over 3 men, Chris, Tonie and Jerry who I can personally recommend to the highest quality. These guys not only cleaned up as best as they could, but they packaged, and moved my ENTIRE downstairs into boxes and moved everything into a POD in my driveway, separating the wet from the dry. They worked endlessly, morning until night, until the job was done. They were tired and beat, but still maintained complete professionalism and were smiling and offering us their continued help in case we were in need after they left. It isn’t easy to have people you don’t know in your home all day long and be comfortable, however, I can personally give my 100% approval of this company, if these are the types of men that they have working for them. Their boss was Ross, who also was the Best in his knowledge and professionalism. He made us feel comfortable that we would be ok throughout this whole process and that the boys would take good care of our home. He came by and called and was available, and still is, in case we need him. This, as I can see, is just the beginning. 


The biggest thing here, outside of the Disaster we were in, was being able to TRUST!!! That is huge when you have something like this happen in your home. 

We were very pleased with all of the service, cooperation and kindness! Thank You!

Extremely satisfied with the results after the water clean up in our home. Thank you!

SERVPRO was wonderful cleaning our home after a water damage. They were very professional and got the job done. Very happy with their work!

I called SERVPRO late on a Saturday afternoon upon discovering a septic backup in my elderly parents’ home. I was immediately connected with a crew leader who had a team at my parents' home within hours. They did an incredible job cleaning up the hazardous material, removing damaged goods and drying out the basement. The friendly efficient crew were very patient with my parents explaining what had to be done and why anything that was wet had to be removed from the property. After the cleanup, the SERVPRO office team handled the insurance claim and took care of all the paperwork and details for us. We were extremely impressed with the SERVPRO experience from the first contact to the final call telling us that the insurance carrier had paid the entire bill and the file was closed. Should we ever need another clean up, we'll call SERVPRO! 

We had SERVPRO at our home for two different water damage cases. They were very quick to respond. Pat was knowledgeable and thorough in his assessment of the situation. The SERVPRO team that did the work at our house was professional, swift and did a very thorough job cleaning up the mess and getting us back to normal.

SERVPRO of Haverhill/Newburyport has been a God-send! One day we came into work and discovered that there was a backup in the sewer and smelly sludge had filled up the bathroom and poured out into the hallway onto the rugs. Fortunately I was able to contact Mary Ellen Lawlor from SERVPRO who came to our rescue. They were at the Senior Center almost immediately, cleaning and sanitizing the mess.  I highly recommend their services!