Recent Posts

Employee Spotlight - Nury Cardoza

1/24/2020 (Permalink)

Head-shot of female SERVPRO employee Nury SERVPRO employee Nury Cardoza posing for a picture.

You might have seen Nury in your home or business doing remediation for the last 27 years, but not anymore! Instead of knocking down walls and cleaning flooded basements she will be making the rounds as marketing rep in the Haverhill/Newburyport territory.

When she started at SERVPRO 27 years ago she was just a helper and worked her way up to crew chief. She say's the best part of her job is helping people during a difficult time. In her spare time, she enjoys traveling, outdoor activities, working out, music and family. Welcome aboard, Nury! 

Secondary Water Damage

1/24/2020 (Permalink)

Coming home from a vacation and you realize the basement has 3 inches of standing water. What do you do? First, you need to assess the situation. If a pipe bursts, shut off the water and call your local SERVPRO. If a sump pump failed, call your plumber as soon as possible. A quick response is the key to mitigating, or minimizing, the loss in water damage.

If the cleanup process does not begin immediately and the water begins to evaporate on its own you can begin to suffer the effects of secondary damage, also known as moisture damage. The air will absorb the water and become fully saturated. As the evaporation continues the water can get into things like drywall and ceiling tiles. Here are some tips you can follow that might minimize the amount of damage your house will suffer after a water loss.

  • Remove water from flat surfaces by mopping
  • Open doors and drawers on furniture for ventilation and drying
  • Remove electronics and artwork to a dry area
  • Elevate all furniture
  • Call SERVPRO of Haverhill/Newburyport for assistants. 978-374-8555

Key to Avoiding Future Mold Problems

1/24/2020 (Permalink)

After you have suffered through the disaster water damage can leave behind, you may sigh a breath of relief and think the worst is over. Unfortunately, if not mitigated correctly, the worst may be yet to come.

When it comes to water damage, the key to avoiding future mold problems is time. The quicker you can get to the source, fix the problem, and begin the drying (or demolition) the better.

Brian Carifio, a Project Estimator here at SERVPRO of Haverhill/Newburyport, recommends waiting no longer than 3 days to address the mold risk. 

He also recommends the following steps

Dry out the affected area. Once the water has been extracted, use fans and a dehumidifier to help dry out the area. If possible, open windows to allow for air circulation and faster drying. You want to dry the area out as soon as possible. If you have a finished basement and the drywall was affected, you’ll probably have to cut away the areas that were touched by water as the drywall will crumble and the paper backing is a good source of food for mold. If you have baseboard trim, take it up first, and if it’s made from press board it will likely not be salvageable. If it was wood, you might be able to save it.

Disinfect. This is a crucial step that is often overlooked. After the area has dried out, including wood beams, insulation, drywall, etc., use a good disinfectant to get rid of any bacteria that might have come up through sewers, toilets, etc. Disinfect all areas affected by the floodwaters including walls and wood and non-upholstered furniture that sat in floodwater.

SERVPRO of Haverhill/Newburyport uses proprietary, OSHA-approved cleaning agents that may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Dispose of damaged items responsibly: you’ll be tempted to throw everything into a dumpster and send it all away and out of sight. But if you can organize damaged goods into piles and take what you can to recycling centers, you will help alleviate the pressure on your local landfill site. Go to your city or town’s waste management website to find out where to recycle old paints, stains, adhesives and other toxic liquids, any damaged electronics from cell phones to TVs and computers, furniture, and even drywall. 

Mold Prevention

1/21/2020 (Permalink)

Mold in your Home

Mold is a natural part of our environment. It helps our ecosystem function by breaking down organic matter. 

Mold grows best in warm, damp, and humid conditions. Mold can grow in 24-48 hours in the right conditions. There is no way to eliminate mold spores from the air, but there are precautions that can be taken to avoid the growth of indoor mold. Bathrooms are the perfect breeding ground for mold. When the weather permits, keep a window open in the bathroom when using the shower to reduce moisture. Hang towels to dry, and wipe down your tub, shower, and walls after showering. Eliminating moisture is your best defense against mold growth. If your bathroom has an exhaust fan, use it during baths and showers. 

Keep an eye on humidity levels in your home and be sure to check various places in your home for moisture. Mold often grows on foundation walls and surfaces in the basement. It can also grow on carpets, floors, walls, and furniture. Clean up spills immediately and inspect your home for leaks. Be sure to empty drip trays from your appliances such as refrigerators, air conditioners, and dehumidifiers. 

We hope these tips can help keep mold from growing in your home, but if you find yourself with a mold problem, SERVPRO of Haverhill/Newburyport is always here to help. We can remediate the mold and bring your home back to healthy living conditions. Give us a call if we can be of assistance. 978-374-8555

Cooking Safety Tips

1/17/2020 (Permalink)

Cooking Fire Preparedness

Cooking fires are the number one cause of home fires and home fire injuries. Home fires are more likely to start in the kitchen than any other room in your house. Here are some facts and tips from to help prevent kitchen fires.

Cooking fires are the #1 cause of home fires and home fire injuries according to MFIRS statistics.

Cooking Safety Tips                      

  • Put a lid on a grease fire to smother it, then turn off the heat. Baking soda will also work.
  • Never move a burning pan. You can be badly burned or spread the fire.
  • Never throw water or use a fire extinguisher on a grease fire. Water will only spread the fire and the force of the extinguisher can splash flaming grease out of the pan.
  • Stand by your pan. Don’t leave food, grease or oils cooking on the stovetop unattended.
  • Wear short or tight fitting sleeves when cooking. Loose fitting clothing can easily catch fire.
  • If your clothing catches fire, STOP, DROP & ROLL to put out the flames. Put burns in cool running water. Call 9-1-1 for help.
  • Keep pot handles turned inward to prevent accidental spills of hot contents.
  • Keep combustible objects such as pot holders, towels, paper or plastic bags away from heating elements.
  • For fires inside an oven or microwave, keep the door closed, turn off the appliance, and call the fire department.
  • Don’t place any metal inside a microwave. Utensils, aluminum foil or twist-tie wraps can arc and cause a fire.
  • Microwaved foods and liquids can become very hot. Use caution to avoid scalds.
  • Unplug appliances, such as toasters and coffee makers, when not in use.
  • Don’t use the oven to store items.

Following these tips will help you to prevent kitchen fires. However, should your home experience an unexpected disaster, contact us at SERVPRO of Haverhill/Newburyport at 978-374-8555. We’re here to help restore your property, "Like it never even happened."

Avoid Burst Pipes & Ice Dams

1/17/2020 (Permalink)

Two of the biggest problems our customers encounter are frozen pipes and ice dams. A frozen pipe can burst causing considerable damage to your property if not addressed.  Ice dams cause a back-flow under the roof’s shingles and can affect your structure’s interior areas.  Below are some tips on how to prevent this damage and prepare your home for the winter weather.

Quick Easy Steps to Avoid Burst Pipes & Ice Dams:

  • Keep cabinet doors open during cold spells
  • Keep a slow trickle of water flowing through faucets
  • Consider shutting off outdoor faucets
  • Ensure gutters are clean and secure
  • Inspect property for proper drainage to alleviate flood hazard potential

SERVPRO® of Haverhill/Newburyport is your local fire and water damage restoration company. Servicing the North Shore and Merrimack Valley for over 30 years, SERVPRO® understands the stress and worry that comes with a fire or water damage and the disruption it can cause your life, home or business.  Our goal is to help minimize the interruption to your life and quickly make it “Like it never even happened.” ®

A Bathroom Fan - Helpful or Not?

1/2/2020 (Permalink)

A properly installed vent fan is an essential weapon against bathroom mold.

We all know mold likes moisture. That’s why bathrooms are so vulnerable to mold. Water that gets onto the bathroom floor is an obvious concern. Of even greater concern is moisture in the air –moisture that can permeate wall and ceiling materials because of poor bathroom ventilation.

When the bathroom fills with a fog of moist air while taking a hot shower, thousands of moisture droplets can condense on cool wall, ceiling and window surfaces in the bathroom and also in adjacent rooms. Some of this moist air can even penetrate into unseen building cavities through cracks and gaps around electrical outlets and molding. Because damp organic material (wood, paper-faced wallboard, paint resins, paper-faced fiberglass insulation) makes ideal mold food, we have the makings of a mold invasion.

Vent fan to the rescue–or not?

The bathroom vent fan is a major weapon against bathroom mold. The fan’s job is to move moist air outside the house before it can condense and permeate into mold-prone materials. 

However, some builders mistakenly allow the fan to blow moist air into the attic, a practice that simply moves the mold problem to another part of the house. During cold weather, warm, moist air blown into a cooler attic will deposit its moisture on attic rafters and roof sheathing. Telltale black mold stains typically result from this ventilation error. Eventually, this mold can develop into wood rot.

When you find mold

Mold spreads quickly, so a minor mold infestation can quickly escalate into a major problem. SERVPRO of Haverhill/Newburyport is dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost.

We specialize in water and mold damage restoration, the cornerstone of our business. We have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

Our advanced equipment helps to detect and stop the source of water feeding the mold. We then isolate the affected area using a negative air pressure chamber.

Call Us! We Can help! 978-374-8555

Winter Storm Survival Kit

1/2/2020 (Permalink)

Most of the time, winter's in New England feel like a full frontal assault and this year will probably be no exception. There are a plethora of resources on preparing for a storm and most of us can recite the bullet list by heart. However, how often do you think of preparing your car? Probably not often.

The National Weather Service offers a great deal of information on their website, including steps on building an emergency supply kit. According to their website, each year, on average, more than 6,000 people are killed and more than 480,000 are injured due to weather-related vehicle crashes. Before you leave the house, make sure all fluid levels are full and ensure that the lights, heater, and windshield wipers are in proper condition. Keep your gas tank near full to avoid ice in the tank and fuel lines. 

Carry a Winter Storm Survival Kit that includes the following:

  • Mobile phone, charger, batteries
  • Blankets/sleeping bags
  • Flashlight with extra batteries
  • First aid kit
  • Knife
  • High-calorie, non-perishable food
  • Extra clothing to keep dry
  • Small can and waterproof matches to melt snow for drinking water
  • Sack of sand or cat litter for traction
  • Shovel
  • Windshield scraper and brush
  • Tool kit
  • Tow rope
  • Battery booster cables
  • Compass and road maps.

Mold In Your Home?

11/26/2019 (Permalink)

Mold is one of those words that can strike fear and send you fleeing to pack your bags. Before you send the "We're Moving" postcards, learn the ABC's of mold in your home.

Mold In Your Home

Mold is airborne and can enter your home through open doorways, windows, vents, and heating and air conditioning systems. Mold in the air outside can also attach itself to clothing, shoes, bags, and pets can and be carried indoors.

It will grow in places with a lot of moisture, such as around leaks in roofs, windows, or pipes, or where there has been flooding. Mold grows well on paper products, cardboard, ceiling tiles, and wood products. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.

What Can You Do?

Inside your home you can control mold growth by:

  • Controlling humidity levels;
  • Promptly fixing leaky roofs, windows, and pipes;
  • Thoroughly cleaning and drying after flooding;
  • Ventilating shower, laundry, and cooking areas.

If mold is growing in your home, you need to clean up the mold and fix the moisture problem. 

SERVPRO of Haverhill/Newburyport specializes in water and mold damage restoration, the cornerstone of our business. We have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

To learn more, click here or call 978-374-8555.

Meet Raeann Keeley Pellerin

11/14/2019 (Permalink)

Head-shot of SERVPRO employee Raeann SERVPRO employee Raeann Keeley Pellerin.

Raeann is the newest employee at SERVPRO Haverhill/Newburyport but she has been with the SERVPRO franchise for 5 and half years. Her position as admin is crucial for making the business run smoothly.  She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss.

If you were to describe Raeann in 3 words it would be hard-working, friendly and energetic. She always come into work with a smile and positive attitude. What keeps her coming to work every morning is knowing what she is doing is helping the company grow.

On her free time, she likes to spend time with family, friends and has a passion for photography. If she’s not with family and friends, she’s working on her 1905 farmhouse.