Recent Posts

How to Get Rid of a Lingering Smoke Odor Post-Fire

6/15/2021 (Permalink)

Photo of soot covering a kitchen ceiling. Our team of experts are trained on how to properly clean soot and smoke damage.

In the summer, the smell of a fire is perfect when you’re grilling or enjoying a night out by your fire pit. On those occasions, you expect and even cherish the smell of smoke. That’s quite different when you have an unfortunate fire in your home and have to deal with the lingering smoke odor and residue that’s left behind. 

Here are tips for home fire smoke odor removal in Massachusetts after the fire trucks have left and you’ve called your insurance company.

First, don’t just mask the smoke odor. Your goal is to remove it, not cover it. These tips probably won’t remove the odor completely, but they’ll help you to deal with it until you’re able to have the smoke odor removed.

  • Take a box of baking soda and sprinkle it over the carpets and rugs in your home where the post-fire smoke aroma lingers. Let it sit for a few hours and then vacuum it up.
  • Set out bowls of vinegar in these rooms to counteract the smoke odor.
  • Open your windows and place fans to help bring the fresh air in and the smokey air out. 
  • Throw any couch slipcovers, bedding, or any other fabric that can be washed in the washing machine for a thorough cleaning. 

Once you’re ready to remove the post-fire smoke odor from your home completely, it’s time to call in the experts. Here at SERVPRO  of Haverhill / Newburyport, we follow the Institute of Inspection Cleaning and Restoration Certification (IICRC) standards in the proper removal of odors. 

Plus, we have the training and equipment to identify and eliminate post-fire smoke odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

If you need help with your home fire damage restoration, take a look at the steps of our fire damage restoration process, which includes removal of soot and smoke from all surfaces. Contact us here at SERVPRO of Haverhill / Newburyport for an assessment of your fire damage in Massachusetts.

Choose the Best Water Damage Restoration Company for Your Budget

6/10/2021 (Permalink)

Unless you live in a known flood zone, or know that your roof should have been replaced about a decade ago, you probably don’t have water damage restoration in your budget for this year. Or any year. Unfortunately, floods, leaks, and other water disasters happen, causing you to need to find the money for a water damage restoration company to repair your home.

You might also have hidden water damage in your home. Learn how to spot this damage before it becomes a bigger, more expensive, problem. 

How can you find the best Massachusetts water damage restoration company for your budget? 

  • Insurance. We work with most insurance companies, and probably work with yours. For a stress-free claims process for your water damage, we can help you manage your insurance paperwork and the process. 
  • Reviews and recommendations. Talk to your local neighbors and friends and see who they’ve worked with to handle emergency situations. Or go online and look at our Testimonials
  • One company for all. Work with a company that can handle your water damage remediation as well as any rebuilding services that you need. Our professional team at SERVPRO of Haverhill / Newburyport can simplify your water damage restoration process by helping you with both the remediation and restoration and the rebuild. Using one expert company for all of your water damage restoration needs alleviates your stress of having to find a contractor on top of everything else, saves you time, and keeps your costs low. 

These are just some of the rebuilding and restoration services that our construction division offers to restore your home to its original state: 

  • Drywall removal and installation
  • Hardwood floor repair
  • Tile floor repair
  • Painting
  • Carpet repair and installation

Contact us here at SERVPRO of Haverhill / Newburyport for an assessment of your water damage in Massachusetts along with a plan for remediation and rebuilding to bring your home back to its pre-water damage state.

Pre-Cleaning Your Hotel Before Your Next Event

5/28/2021 (Permalink)

As the world re-opens a bit more, live events including corporate meetings, weddings, and company parties, are coming back into existence at hotels. In fact, Northstar Meeting Group’s PULSE Survey found that 81 percent of meeting planners will hold their next in-person event sometime this year, with most of that business (59 percent) falling in the second half of 2021. 

Is your hotel booking live events again for the rest of this year and 2022? Are you looking for a way to prompt meeting and wedding planners to choose your function space for their events? 

Soothe any fears event attendees may have by having your hotel pre-cleaned with the highest standard of clean. 

What does the “highest standard of clean” mean? Here at SERVPRO of Haverhill / Newburyport, we offer “Certified: SERVPRO Cleaned,” which is our proactive viral pathogen deep cleaning. This level of cleaning goes beyond standard janitorial cleaning thanks to our over 50 years of experience in biochemical spill remediation and decontamination. 

What’s involved in Certified: SERVPRO Cleaned? Your hotel will receive a deep cleaning, based on a consultation to figure out what your hotel needs. Then, using our proprietary EPA-Approved Hospital-Grade cleaning solutions, our certified cleaners will pre-clean your hotel, adhering to the leading level of cleaning and decontamination standards set by the CDC.

Once your hotel has been cleaned, you’ll receive a shield, digital emblems, and other collateral that shows your hotel is Certified: SERVPRO Cleaned. It serves as a beacon to help meeting planners and event attendees alike feel safe at your hotel. 

Are you looking for a company to pre-clean your hotel before a live event? Reach out to the Massachusetts commercial cleaning experts at SERVPRO of Haverhill / Newburyport. We have state of the art technology that will help you pre-clean your hotel and let your events go off without a speck of trouble.

The Power of Business-to-Business Referrals

5/28/2021 (Permalink)

Did you know, having a partnership with reputable service companies to refer is a win-win for everyone involved! 

Research shows that 84% of Business-to-Business decision makers start the buying process with a referral. To put it differently, 8 out of 10 businesses start out thinking about who a different business professional told them was good when they begin thinking about who they will hire for a job. 

For instance, if a business has a problem and needs mold removal or remediation, has basement flooding or water damage and needs restoration, has fire damage or needs biohazard cleanup, or has the need for emergency cleaning in general, they are most likely to think about who their plumber, electrician, contractor, or regular cleaner has recommended (SERVPRO). 

On the other hand, when an unfortunate event has occurred at a business and they have called SERVPRO to handle it, they are extremely likely to be asking us who we think will be the right plumber, electrician, contractor, cleaner or other service professional to hire once we are finished with our work. 

Because referral?leads have a 30% higher conversion than leads from any other channel, they turn out to be just about the hottest type of lead you can get in any business. When SERVPRO mentions your business on a jobsite, that referral carries a lot of weight and helps bring you real business. When you mention SERVPRO on a job, your referral helps bring us business too. 

If you take an average of all the different types of industries put together, referrals account for?65% of companies’ new deals. Just think of how important it is for SERVPRO and our partners in the service industry to be referring each other. When you look at the facts, referring each other is always a win-win situation!

Written by Lorne Keplar.

Why You Need a Trained Storm Damage Specialist

5/21/2021 (Permalink)

Here in Massachusetts, we’re less prone to the tornadoes of the midwest or “hurricane season” down in Florida, but that doesn’t mean we never have storms nor resulting storm damage to our homes. 

When a microburst, lightning, or hail hits and causes storm damage, you don’t want to leave the cleanup and restoration to just anyone. Yes, there’s some storm damage cleaning and repair work you can do yourself, like patching a small puncture in your vinyl siding from hail damage. 

But, before you do even that, consider this. Did any water get inside your home from that hole in the siding? Do you know how to tell if it did? If you repair that vinyl siding hole yourself, you may just be sealing water up inside the siding of your home, which can lead to hidden water damage or mold.

In order to not make things worse during your storm damage repairs and clean up, you should hire a trained storm damage remediation specialist, including one that has certified employees.

Here at SERVPRO of Haverhill / Newburyport, our water and storm damage specialists have the advanced training, certification, and knowledge to restore your property quickly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete.

What does our employee certification entail? The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets the certification standards for the cleaning and restoration industries. Our trained storm damage professionals study IICRC standards and best practices in water and storm restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Are you looking for a company to help restore your home after storm damage? Reach out to the Massachusetts storm damage remediation experts at SERVPRO of Haverhill / Newburyport. We have state of the art technology that will help you clean up after a storm and restore your house to its pre-storm glory.

How to Detect Water Damage in Your Home

5/14/2021 (Permalink)

Photo of paint peeling from ceiling as a result of water damage When these homeowners noticed paint on their kitchen ceiling was starting to bubble from water damage, they knew it was time to call the experts!

There are two types of water damage that could be in your home: visible water damage, which the type you can blatantly see in the form of water leaking from the ceiling or puddles from a flood, and hidden water damage that is lurking behind your walls, in your rugs, or inside your ceiling. 

The first type of water damage is easy to spot, but the second is more insidious. Even though you can’t see hidden water damage right in front of you, there are ways you can tell if there might be water damage in your home that needs to be addressed.

  • A new musty scent. If your closet, basement, or one of your rooms starts smelling musty, there may be hidden water damage that resulted in mildew or mold. 
  • Bubbles in the paint of your ceiling. Yes, these could be just from steam in your bathroom forming a coat of moisture, especially if they’re on top of your shower, but they could also be caused by water that collected in your ceiling and is popping through the ceiling as a bubble. This is particularly bad if it’s not a pin-sized dot of a bubble and is instead the size of a dinner plate or larger. That water damage should be remediated immediately.
  • Peeling or stained paint on your wall. This is the same as bubbles on the ceiling, except that in this case, the paint could be flaking off or stained from water that has collected in between your drywall and the layers of paint. 
  • An increase in your water bill. Stay on top of what you pay each month. If it has suddenly increased without any uptick in water usage, you could have a hidden water leak. 

Think there’s hidden water damage in your home and you want to be sure? Reach out to the Massachusetts water damage remediation experts at SERVPRO of Haverhill / Newburyport. We have state of the art technology to assess and spot the water damage you can’t see and to restore your home to its pre-water damage state.

Accidentally Cause a Fire? How to Rebuild

5/8/2021 (Permalink)

Grill and deck melted from fire This grill caught fire and nearly burned the entire house down.

Warmer weather is when our thoughts turn to spending more time outside, be it going for a walk, grilling, gardening, or painting. These are all enjoyable activities, but you need to be careful with at least two of them. 

When you’re painting your deck or fence to spruce up chipped paint after winter storms, clean up any oil-based paint that doesn’t make its way onto the fence and don’t leave a rag covered in oily paint out on your deck for hours in the sun. Even though it doesn’t sound possible, oil-based paint on rags can spontaneously combust in the sun, causing a fire to your deck and/or home.

Another note of caution: Your grill should always be placed away from your house, and certainly not right next to the side of your house. The last thing you want is a grease fire or explosion to occur on your grill, which then quickly engulfs your home.

If either of these fire damage incidents have occurred, you probably know that SERVPRO can help you with smoke and soot cleanup. But did you know that we also have a full construction division, run by Construction Manager Noel Torrissi, that can help you rebuild after you’ve gone through the checklist of after the fire tasks. 

Our professional team at SERVPRO of Haverhill / Newburyport can simplify your fire damage restoration process by helping you with the remediation and rebuilding. Using one expert company for all of your fire damage rebuilding needs alleviates your stress of having to find a contractor on top of everything else, saves you time, and keeps your costs low. 

Contact us here at SERVPRO of Haverhill / Newburyport for an assessment of your fire damage in Massachusetts along with a plan for remediation and rebuilding to bring your home back to its pre-fire state.

What to Look for in an Emergency Cleaning Service for Your Warehouse

4/29/2021 (Permalink)

Has your warehouse developed mold? Has there been a fire in your warehouse? Was there vandalism on your warehouse walls? Or has someone in your warehouse been diagnosed with COVID? These are just some of the reasons why you might need an emergency cleaning service for your Massachusetts warehouse. We’re here to give you some tips on what to look for in an emergency or non-emergency cleaning service. 

Specialty Areas: When you’re dealing with a disaster, you want to choose an emergency cleaning service for your warehouse that can handle any type of situation. For example, your cleaning service should be able to handle all incidents, including vandalism; crime scenes; odor removal; and commercial fires, among others. Choosing a company that focuses on just one can leave you having to go through the process of finding another cleaning service for anything that might crop up in the future at your warehouse.

Availability: Emergencies don’t happen on a timetable, so you shouldn’t have to wait until normal working hours to get started dealing with your warehouse emergency cleaning. Look for a service that is available 24 hours a day to get your warehouse back to business.

Training: Look for an emergency cleaning service that is fully trained in property damage restoration. Here at SERVPRO of Haverhill / Newburyport, we work by the Institute of Inspection Cleaning and Restoration Certification (IICRC) best practices and standards for cleaning and restoration. Our Restoration Certifications include Applied Structural Drying (ASD); Applied Microbial Remediation Technician (AMRT); and Carpet Cleaning Technician (CCT).

When your warehouse is dealing with a disaster or damage from fire, water, or mold, you need the right damage restoration expert. Contact us here at SERVPRO of Haverhill / Newburyport to discuss your emergency warehouse cleaning needs in Massachusetts, and we’ll work with you to develop a plan for remediation and clean up.

Earth Day 2021

4/29/2021 (Permalink)

Photo of the attendees of the Earth Day cleanup. Earth Day 2021 Clean-up Crew!

Only in New England could Earth Day events be conducted in winter coats, hats & mittens! But even the cold temps and wind couldn’t keep us away from helping to clean a small corner of our planet. This year, we had the opportunity to work with Bill Connelly from Friends of Lake Quannapowitt, to clean Lake Quannapowitt in Wakefield MA. The marketing department crew, Lorne Keplar, Nury Cardoza, Stephanie Maglio, and Jodi Feil, donned winter gear and headed out to collect trash along the banks of the lake and grounds of the adjoining parks and playgrounds.  

SERVPRO is a cleaning company at its core, so getting involved in Earth Day only makes sense to us. In years past we’ve cleaned parks, refurbed homes while working with Rebuilding Together, and handed out trees and flowers to help rebuild our ecosystems. It may not be a basement water damage, or soot damage after a fire, but it’s still at the heart of what we do. And don’t we all want to make the ravages to our environment “Like it never even happened.” 

How to Look for and Repair Hail Damage

4/24/2021 (Permalink)

Photo of hail during storm in Haverhill MA July 2020 Still from a video one of our employees took during a hail storm at our Haverhill office back in July of 2020.

Even though hail sounds like something that should happen in the winter, it can actually occur year-round in Massachusetts, including the summer. In fact, there was reported hail and hail damage in Massachusetts in August of 2020. 

Do you know what to look for to see if your house suffered from hail damage, or how to repair hail damage? 

Here’s what to look for as indicators of hail damage to your house:

  • Holes or gaps in your vinyl siding
  • Dents, chips, or cracks on your roof
  • Holes in your gutters
  • Dents or holes on your deck

Of course, hail damage to your roof is a bit trickier to see unless you get up on a ladder, unless there are visible pieces of your roof’s shingles on the ground around your house. But it’s an important item to look for and repair as holes in your roof can lead to water damage or mold in your home. Plus, you can lay down a tarp once you’ve seen the hail damage to your roof to prevent water issues. 

The same holds true for any holes in the sides or siding of your house. Those hail damage holes become easy entry points for water to gain entry and cause water damage.

If the only damage is small holes in your vinyl siding, you could try your hand at repairing that yourself with a vinyl siding repair kit or exterior caulking that matches the original siding color. For the vinyl siding caulk, apply the caulking, let it dry, and then use a scraper to cut off the overlapping parts so it fits firmly with the pieces of the siding around it.

For damage that is more excessive or led to water damage or mold, your best bet is to turn to a storm damage restoration expert. Contact us here at SERVPRO of Haverhill / Newburyport for an assessment of your hail damage in Massachusetts along with a plan for remediation and clean up.