Recent Posts

SERVPRO'S Emergency Ready Profile

10/17/2018 (Permalink)

Commercial SERVPRO'S Emergency Ready Profile Help is at your fingertips. Download the SERVPRO Ready Plan mobile app on your smartphone.

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessary have to be.

By developing a SERVPRO Emercency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

The SERVPRO Emergency READY Profile Advantage:

  • A no cost assessment of your facility.

This means there is no need to allocate funds, giving you a great value at no cost.

  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency, you are “Ready for whatever happens.”

If you would like more information or to have an Emergency READY Profile created for your commercial business, call SERVPRO of Haverhill/Newburyport at 978-374-8555. We’re here to help.

Restoring Your Commercial Property After a Water Damage Event

10/17/2018 (Permalink)

Commercial Restoring Your Commercial Property After a Water Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Merrimack Valley commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Haverhill/Newburyport

SERVPRO of Danvers/Ipswich specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We're here to help. Call us at 978-374-8555 so we can make it "Like it never even happened."

Commercial Carpet Care Tips

10/17/2018 (Permalink)

Commercial Commercial Carpet Care Tips Call SERVPRO of Haverhill/Newburyport at 978-374-8555 to schedule a commercial carpet cleaning for your business.

The appearance of your business speaks volumes to your customers and clients. Having a clean, fresh-smelling carpet is an important part of keeping your business looking it's best. Foot traffic and airborne impurities such as pollen, dust and other contaminants can damage your carpet over time.

Tips for taking care of your commercial carpet:

  • Frequent vacuuming
    Be sure to vacuum your carpet multiple times a week. This will keep soil and debris from getting embedded into the carpet fibers. Over time, dirt builds up and shortens the life of your carpet. Frequent vacuuming is the best defense against premature damage.
  • Removing stains
    Treat spills as soon as possible. Blot the area with a paper towel or cloth, do not rub or scrub the stain. This can cause more damage by pushing the stain deeper into the carpet fibers. Use a mild, carpet safe cleaner to help remove the stain. 

  • Use walk-off mats
    Use walk-off mats inside and out to keep dirt off the carpeting. Coarse-textured mats outside your doors remove soil and will help to minimize the amount of dirt that is tracked in. Water-absorbent mats inside prevent wet shoes on the carpeting. 

  • Have your carpet professionally cleaned 1-2 times a year 
    A professional carpet cleaning will keep your business's carpets looking their best. If you would like to schedule a commercial carpet cleaning with SERVPRO of Haverhill/Newburyport, please call us at 978-374-8555. 

What To Do After a Home Fire

9/17/2018 (Permalink)

Fire Damage What To Do After a Home Fire Photo of one of the many homes damaged from last week's gas related fires and explosions.

Our hearts go out to the victims of the Merrimack Valley gas fires that struck the towns of Lawrence, Andover and North Andover last Thursday. Often, the hardest part for residents after a home fire is knowing where to begin and who to contact. These tips taken from FEMA provide information on what to do after experiencing a tragic home fire.

Checklist for Next Steps After a Fire

Here are the steps to follow after a fire in your home:

  • Contact your local disaster relief service, such as the American Red Cross. This will help you find a place to stay and to find food, clothing and medicine.
  • If you have insurance, contact your insurance company. Ask what you should do to keep your home safe until it is repaired. Ask who you should talk to about cleaning up your home. If you are not insured, try contacting community groups for aid and assistance.
  • Check with the fire department to make sure that your home is safe to enter. Be very careful when you go inside. Floors and walls may not be as safe as they look.
  • The fire department will tell you if your utilities (water, electricity and gas) are safe to use. If not, firefighters will have your utilities shut off before they leave. Do not try to turn them back on by yourself. This could be very dangerous.
  • Contact your landlord or mortgage company about the fire.
  • If you leave your home, call the local police department to let the police know that the site will be vacant.
  • Begin saving receipts for any money that you spend related to fire loss. The receipts may be needed later by the insurance company and to prove any losses claimed on your income tax.
  • Check with an accountant or the IRS about special benefits for people recovering from fire loss.

Preventing Cooking Fires

9/10/2018 (Permalink)

Fire Damage Preventing Cooking Fires Kitchen fires can be devastating. You can prepare and prevent cooking fires by following some simple safety tips.

Cooking Fire Preparedness

Cooking fires are the number one cause of home fires and home fire injuries. Home fires are more likely to start in the kitchen than any other room in your house. Here are some facts and tips from mass.gov to help prevent kitchen fires.

Cooking fires are the #1 cause of home fires and home fire injuries according to MFIRS statistics.

Cooking Safety Tips                      

  • Put a lid on a grease fire to smother it, then turn off the heat. Baking soda will also work.
  • Never move a burning pan. You can be badly burned or spread the fire.
  • Never throw water or use a fire extinguisher on a grease fire. Water will only spread the fire and the force of the extinguisher can splash flaming grease out of the pan.
  • Stand by your pan. Don’t leave food, grease or oils cooking on the stovetop unattended.
  • Wear short or tight fitting sleeves when cooking. Loose fitting clothing can easily catch fire.
  • If your clothing catches fire, STOP, DROP & ROLL to put out the flames. Put burns in cool running water. Call 9-1-1 for help.
  • Keep pot handles turned inward to prevent accidental spills of hot contents. • Create a three-foot “child-free zone” around the stove. Keep children and pets away from the stove while cooking to prevent burns and scalds. Cooking Safety Tips (cont.)
  • Keep combustible objects such as pot holders, towels, paper or plastic bags away from heating elements.
  • For fires inside an oven or microwave, keep the door closed, turn off the appliance, and call the fire department.
  • Don’t place any metal inside a microwave. Utensils, aluminum foil or twist-tie wraps can arc and cause a fire.
  • Microwaved foods and liquids can become very hot. Use caution to avoid scalds.
  • Unplug appliances, such as toasters and coffee makers, when not in use.
  • Don’t use the oven to store items.

Following these tips will help you to prevent kitchen fires. However, should your home experience an unexpected disaster, contact us at SERVPRO of Haverhill/Newburyport at 978-374-8555. We’re here to help restore your property, like it never even happened.

When Storms or Floods Hit

9/6/2018 (Permalink)

Storm Damage When Storms or Floods Hit Our highly trained crews are ready to respond 24/7 to storm or flood damage.

SERVPRO ofHaverhill/Newburyport specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Have Storm or Flood Damage? Call Us Today 978-374-8555

September is National Preparedness Month. Devastating storms remind us of the importance of preparing for disasters. You can prepare now in the case of an emergency with these helpful tips from FEMA.

Prepare NOW

  • Know types of flood risk in your area. Visit FEMA’s Flood Map Service Center for information.
  • Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.
  • If flash flooding is a risk in your location, then monitor potential signs, such as heavy rain.
  • Learn and practice evacuation routes, shelter plans, and flash flood response.
  • Gather supplies in case you have to leave immediately, or if services are cut off. Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets. Obtain extra batteries and charging devices for phones and other critical equipment.
  • Purchase or renew a flood insurance policy. It typically takes up to 30 days for a policy to go into effect and can protect the life you've built. Homeowner’s policies do not cover flooding. Get flood coverage under the National Flood Insurance Program (NFIP)
  • Keep important documents in a waterproof container. Create password-protected digital copies.
  • Protect your property. Move valuables to higher levels. Declutter drains and gutters. Install check valves. Consider a sump pump with a battery.

Project Estimators Best TIps

6/25/2018 (Permalink)

Water Damage Project Estimators Best TIps This is an example of mold damage that occurred after the homeowner suffered water damage on the floor level.

Summer brings lots of outside activities and happy memories, lazy days at the beach and nights by the campfire. But it can also bring severe storms, like we saw last night, in the North Shore and Merrimack Valley area. Although these can move out as swiftly as they move in, we often experience heavy rains that the ground simply cannot absorb quickly enough. When that happens, water will find the downward path of least resistance, which can often be your basement.

We asked our Project Estimators, Brian Carifio and Ross Martin, what their best advice was to homeowners after heavy rainstorms. Here are their top tips:

  1. What’s the first thing you would advise a homeowner to check after a storm?

Brian Carifio: The Basement. Water will find its way there. Ideally, if they’ve been pre-emptive, they’ll have their contents up off of the floor on plastic shelving and/or in plastic containers. Keeping contents 2–4 inches off the floor will help to avoid most flooding concerns. If the water reaches above that, they have a whole other set of problems. Plus, content damage is not generally covered by insurance when due to flash flooding.

  1. Okay, they’ve done that but they still have water in the basement. What should they do next?

Brian Carifio: Call SERVPRO. Not to sound self-serving but the longer the homeowner waits…or tries to mitigate it themselves, the greater the probability of mold beginning to grow. Most DIY attempts at mitigating water damage fail simply because the necessary equipment is not available to consumers. You need strong extraction systems, high capacity dehumidifiers, and air movers (not to be confused with oscillating fans).

  1. What’s the worst thing a homeowner can do when they find water in their basement?

Ross Martin: Put an oscillating fan on the standing water. First of all, you can run the risk of electrocution. Beyond that, fans only whisk the air off the top of the water’s surface and move it into the air. Doing that without proper dehumidification in place can lead to mold on other surfaces.

  1. Can you explain that process more?

Ross Martin: Sure. When you have a flood, if left alone the water will eventually evaporate. But that doesn’t mean it disappears. It simply changes from a liquid to a gas and moves into the air. Moisture in the air is relative humidity. That humid (moisture heavy) air is then able to touch & attach to every single surface in that space and beyond. This is the “perfect storm” for mold growth.

Our process is to first extract the water with truck mounted vacuums, then use our air movers and dehumidifiers simultaneously. The movers circulate the air, keeping it from absorbing into surfaces while the dehumidifiers remove the moisture from the air.

  1. Can’t homeowners do this themselves?

Ross Martin: Yes and no. There are several points to consider. First, consider the weight of water (not the movie!). A gallon of water weighs 8.34 lbs and most shop vacs hold 10 gallons. That means you’re carrying 83.4 pounds upstairs, multiple times.

Secondly, most people have fans in their home and will put several on the affected wet areas, thinking this will dry it out. It won’t. Fans are not strong enough and they don’t actually dry anything. They just move the moisture off the top surface, dispersing it throughout the air.

And lastly, most consumer bought dehumidifiers are too small to effectively dry the air in an average sized basement. Most are purchased rated at 30 PPD (Pints Per Day). That’s how many pints of moisture it can handle per day. Our smallest is 70 PPD and goes up to over 133 PPD.  

There are some steps you can take before help arrives though.

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

Are You Selling A House With Mold?

5/8/2018 (Permalink)

Mold Remediation Are You Selling A House With Mold? Notice the dark, moisture stains on the back wall. This is an indicator mold is present. We began remediation by drying the air with a dehumidifier.

We all know Spring is when the real estate market "blossoms" with new listings, all new and sparkling after a long winter. Maybe you've spent time cleaning, painting and otherwise preparing your house for sale. What you may have overlooked though, is the presence of mold and/or moisture stains that can suggest mold is present. This would be a red flag to any buyer and could stop a sale in it's tracks, if not handled properly. 

Understanding Mold

Mold spores occur naturally almost everywhere, both indoors and outdoors. These microscopic spores float along in the air and can enter a home or business through windows and HVAC systems.

Consider these facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Our highly trained Project Managers use state-of-the-art technology to take moisture readings that can indicate the likelihood of mold. 

Armed with that knowledge, you can then make an informed decision on next steps for the sale of your home. 

If you think you have mold, or have any other mold related questions, don't hesitate to call us. 978-374-8555.

SERVPRO ACTS OF GREEN!

4/20/2018 (Permalink)

Commercial SERVPRO ACTS OF GREEN! Blue Spruce saplings packaged and ready to be delivered.

Every year, both of our franchises, SERVPRO of Haverhill/ Newburyport & 
SERVPRO of Danvers/Ipswich support Earth Day by volunteering and/or donating resources. This year we'll be cleaning up Lafayette Square in Haverhill, MA with a group of employee volunteers, and donating water to the faithful group cleaning up trash on Crane Beach in Ipswich, MA.

This year we're going above & beyond by committing to 300 ACTS OF GREEN in support of The Earth Day Network's goal of 3 Billion Acts of Green, worldwide! Our sales reps Richard Ciarletta & Mary Ellen Lawlor will be out delivering Blue Spruce saplings, from Rogers Spring Hill Garden and Farm Center, to all our wonderful customers.

Join us and get involved in Earth Day! Make your world a better place to be!

Sewage Cleanup is a Biohazard

4/10/2018 (Permalink)

Sewage Cleanup and Restoration

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment are necessary to safely clean this type of contamination. 

When a sewage backup happens, you need to move quickly. Evacuate young children, elderly, people with asthma and weak immune systems first. Then call a plumber to remedy the problem.  

Sometimes you can manage small sewage spills without professional help. Small spills are typically confined to a bathroom or part of a kitchen. Major spills, however, require professional help. Sewage is a natural delivery method for disease and infection.

Sewage Backup or Toilet Overflow? Call Us Today – (978) 374-8555

There are three major types of contaminated water. SERVPRO of Haverhill/Newburyport will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.