Recent Posts

Water Pressure Check

6/8/2020 (Permalink)

With summer right around the corner, it’s time again to turn on outdoor water sources. As you begin to break out the sprinklers and garden hoses, keep an eye out for lowered water pressure. A loss in water pressure may be nothing, but it also could indicate there may be a bigger issue lurking just below the surface. One way you can test for low water pressure is to turn the spigot on and press your fingers against it. The water should spray out through your fingers at a good, steady level. If the water doesn’t spray out, or seems to be flowing at an inconsistent rate, this may be a sign and further investigation should be done to check for leaks. If you do find yourself with water damage, SERVPRO of Haverhill/Newburyport is here to help. Call us at 978-374-8555 to schedule an estimate.

We are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Haverhill/Newburyport, (978) 374-8555 

Commercial Cleaning and Restoration

3/27/2020 (Permalink)

You invest a lot of time energy and resources to maintain, protect and increase the value of your business. Your facility is a central component in achieving success. When you experience a fire, water or mold damage in your commercial facility, you need fast response and the expertise to handle the situation – to get back into operation as quickly as possible.

SERVPRO of Haverhill/Newburyport is committed to providing fire and water cleanup and restoration services to reduce business interruptions and recovery costs. Our technicians are available 24 hours a day, 365 days a year to help get your business back in business. We have the training and specialized equipment to restore your commercial property and make it “Like it never even happened.”

We specialize in:

  • Fire, Smoke and Soot Cleanup and Restoration
  • Water Removal and Dehumidification
  • Mold Prevention and Remediation Services
  • Biohazard and Sewage Backups Cleaning
  • Carpet and Hard Floor Cleaning and Care
  • Upholstery Cleaning

Give us a call at 978-374-8555 for a free estimate!

Spring Weather Tips

3/24/2020 (Permalink)

While spring brings the promise of warm weather and longer days, it also brings a variety of conditions that can include heavy rains and severe weather, which can increase your flood risk. Take action to protect yourself, your family, and your business—before a weather event occurs and it’s too late.

April marks the start of the rainy season. Spring storms can bring several inches of rain in only a matter of hours or there can be consistent rainfall for days. These heavy rains can lead to severe flooding by over-saturating the ground, overfilling storm drains, or rivers spilling over their banks.

As one of the most common hazards in the United States, it’s important we prepare for the potential disaster that flooding can cause. Even if you feel you live in a community with a low risk of flooding, remember that anywhere it rains, it can flood. Just because you haven’t experienced a flood in the past, doesn’t mean you won’t in the future.

In order help prepare you for the possibility of a flood, we offer you these tips:

  • Build an emergency kit and make a family communications plan
  • Avoid building in a floodplain unless you elevate and reinforce your home
  • Elevate the furnace, water heater and electric panel in your home if you live in an area that has a high flood risk
  • Install check-valves to prevent flood water from backing up into the drains of your home
  • Seal basement walls and floor with waterproofing compounds to prevent seepage through cracks
  • Always keep your gutters and downspouts clean to allow water to flow freely
  • Prepare a flood evacuation plan
  • Know how to safely shut-off utilities
  • Keep insurance and vital records in a water-proof box
  • Have a portable radio to listen for important current information

When your home sustains water damage from flooding, you should call SERVPRO of Haverhill/Newburyport immediately. 

SERVPRO of Haverhill/Newburyport has the equipment and experience necessary to handle the most challenging water damage and removal situations and we are available around-the-clock. Call us at (978) 374-8555, and we’ll return your home back to normal, "Like it never even happened."

SERVPRO Training Day

3/24/2020 (Permalink)

SERVPRO of Haverhill/Newburyport is committed to continually delivering high-value services to our customers and believes that all starts with an informed staff. At this full day training, all employees were trained on current commercial & residential cleaning & drying procedures, proper measuring standards and equipment training. 

After an amazing lunch catered by The American BBQ in Rowley, MA, employees were trained on proper driving techniques as well as equipment training.We also rolled out our GEM (Going The Extra Mile) program for our staff. You can see our full album of images on our Facebook Page.

We maintain a rigorous education standard to ensure our employees are bringing the very best knowledge into your home.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

One & Only Richard Ciarletta

3/20/2020 (Permalink)

Photo of sales rep Richard Ciarletta Sales Representative Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 26 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.”
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

Noel Employee Spotlight

3/11/2020 (Permalink)

Let's welcome our newest SERVPRO employee spotlight, Noel Torrissi! Before joining SERVPRO, he was self-employed for 30 years. His title now at SERVPRO is the construction manager and estimating and running the rebuild jobs. His nickname is Roman because he used to own a silver Mercedes like the guy in National Lampoon's Vacation. His proudest accomplishment is raising his two daughters Bailey and Alani. In his free time, you can find him tearing it up on the ice rink playing hockey or on the golf course working on his swing. When he enters the office in the morning he always has a smile on his face and is ready to take on the day. 

We're happy to have Noel join our team! 

What To Do In A Flood Emergency

3/11/2020 (Permalink)

With spring on its way, so is the rain, and house and/or business flooding is a real concern. Luckily, we can step in to help minimize the damage and get you back to normal living conditions, but there are some other important steps to take as well.

Stop The Flow

Your first priority is stopping the flow of water. If the flooding is due to storm surges, you should be seeking safe ground. Your possessions are replaceable. You aren't!

If you have time however, turn off electricity at the fuse box. If you can’t reach the box without wading into water, call an electrician and stay out of the wet areas. Most people don't think of this step during a flood but doing so can save a lot of extra repair once you're back in the house.

Snap It, Document It

Before removing any water, document the damage for your insurance company. Capture the extent of the water damage and all possessions impacted by the flood. Digital photos are best because you can quickly upload them directly to your agent for assessment.

Contact your insurance company as soon as possible and follow their directions. Not all flooding is covered by a basic homeowners policy, so work with your agent to discover the cause and identify coverage you can qualify for. Do not remove any water before talking to them so you don’t accidentally do anything that will decrease the amount of coverage you’ll be able to claim. If the insurance company wants you to wait for an adjuster before making repairs, do so — but make sure you give them a clear picture of the damage and repairs that are immediately needed.

Protect Yourself

You won’t know immediately if the water is contaminated, so take precautions to safeguard your health. Wear protective gear like waders or rubber boots and rubber gloves before delving into the water and removing water-logged possessions. If possible, remove children from the home until the damage is assessed and contained.

We're Here To Help

We are truly "faster to any disaster." When your home or business has water damage, we have the expertise and equipment to properly restore your property. The water removal and water cleanup process is completed by our highly-trained technicians who will document the drying process. This validates that your property has been dried properly and thoroughly.

Please follow the tips outlined in our Water Damage Tips—Until Help Arrives Guide to protect yourself and your property.

Meet Donna Sutherby

3/2/2020 (Permalink)

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.

Examples of Storm Damage

2/25/2020 (Permalink)

Storm Damage can create a variety of problems for homeowners. SERVPRO of Haverhill/Newburyport can help restore your home from storm damage. Some examples of storm damage are:


A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.


Ice dams can be a major problem during the winter season. They form when heated air melts roof snow downward into water dammed behind the still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof’s shingles and into the structure’s interior areas. We can help mitigate water damage caused by ice dams and help you get your home back to preloss condition.


A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. It can happen all at once, covering an interior in grimy soot, or a puffback can leak soot particles more gradually.

If you experience storm damage this winter, call SERVPRO of Haverhill/Newburyport at 978-374-8555. We’re here to help.